The Problem:
An office with limited desk space, busy admin staff, busy Pediatric staff, a dual use phone line for HICAPS and faxing causing connection issues, chasing ink cartridges down the street, a struggle to find the right IT advice, and everyone leaning over each other to get access to a printer positioned in a most inconvenient spot.
The Solution:
A review of how the office was working unveiled that with the shear volume of work and patients coming and going each day, a second system with copy print scan and fax capability in a side room for Pediatric staff to access would be a better fit. This would provide a better workflow in the office taking medical staff away for disturbing admin staff, allowing the incoming faxes to be received away from the front desk & scanning to be completed in private away from the public eye.
The Outcome:
DMP went with Futuristic Digitals recommendation for a manged print service which included everything for a single monthly cost, A HP Page-wide Pro 577dw Multifunction system featuring amazing cost efficiency and huge advancement in technology capability. To complement this a second managed system was installed to the front desk for invoice and receipt printing. During installation we were also able to resolve an issue with the HICAPS system providing even move benefit.
The Result:
DMP can now deal with Patients more efficiently, Staff no longer scramble over each other with each department now using specific systems, faxes are received in another room, scanning is far superior and the consumables are delivered to the door. Adding to this, a little bit of IT know how assisted to resolve that pesky problem with the HICAPS that had been creating issues for staff and customers. A WIN WIN WIN for everyone.
